TERMS & CONDITIONS

By clicking on the ‘Buy Now’ button in the order process, you are consenting to be bound to, agree to, and understand Petals and Halos Terms and Conditions as stated below.

1. Products

1.1 All products on this website (as may be varied due to seasonality and availability) are available for local delivery.

1.2 All products are subject to availability. We reserve the right to substitute with a product of equivalent value and quality without notice.

1.3 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.

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2. Pricing

2.1 All prices quoted on our website are in Australian dollars (AU).

2.2 We are not registered for GST the moment, so prices do not include GST.

2.3 Product prices exclude delivery charges. 

2.4 We reserve the right to change without notice, the price, or prices of any, or all products, including delivery, listed on Petals and Halos website.

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3. Orders / Payment

3.1 During the order process, you will be required to provide us with your complete personal details, together with those of the intended recipient and all necessary payment details.

3.2 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

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4. Delivery

4.1 Your intended delivery date will be confirmed in your email order confirmation. We process orders received on Sundays or Public Holidays the next working day. Delivery is not available on Saturdays, Sundays or public holidays.

4.2 Orders will not be dispatched until full payment is received.

4.3 To avoid problems or delays with delivery, please ensure that you have included the full address details and telephone number of the intended recipient. Also, please include your telephone number and e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.4 Please note that Petals and Halos is only responsible for delivering to the address you provide. Where the goods have been correctly delivered, we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, or if an incorrect address was provided. 

4.5 An additional delivery charge will occur if our services are required for a second, third or multiple delivery attempt/s.

4.6 Where the delivery driver is unable to find someone to accept delivery, they will leave the order in a safe and sheltered place. If the delivery driver is unable to access the property, they will return the delivery to Petals and Halos where contact will be made with the recipient to arrange re-delivery or collection.

4.7 In the instance of there being difficulties in delivering your order to the intended recipient, we reserve the right to contact the recipient using the contact details you provide at the time of placing your order.

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5. Refunds

Please choose carefully and ensure the recipient isn't absent  as we are a small business and purchase flowers as needed to fill our orders. Flowers are perishables and we try to order only what we need. We will refund 100% of the purchase price paid if you cancel an order by calling us atleast 24hours prior to the delivery or pickup date. Unfortunately, we do not refund if we have not been given atleast 24 hours notice.